When you buy your tickets through www.charlottesvilletheater.com, your order is protected by a 100% Guarantee, consisting of four parts:
We guarantee that we will get you your tickets no less than one (1) hour before your event’s start time. If you have any questions on a particular order, please contact us directly.
In the event that we are unable to send you the exact tickets you ordered, we will provide you with tickets for equivalent or better seating.
Any tickets that you buy are guaranteed to be authentic and valid for entry. If you are denied admission by the venue, we will investigate the incident and will compensate you for the full cost of the tickets and shipping and service fees if we find that the tickets were invalid.
If an event you bought tickets to is permanently cancelled, you will receive full compensation for the ticket price and all service and delivery fees. If an event is postponed, your tickets are valid for the new date and no compensation will be issued.
For full details of our guarantee and compensation policy please view the Compensation Policy & 100% Guarantee sections of our Terms & Conditions